At Brachar, we strive to ensure that you are completely satisfied with your purchase. If you need to return or request a refund, please review our policy below. We aim to make the process as smooth and straightforward as possible.

1. Return & Refund Eligibility

You may return items and request refunds under the following conditions:

• Incorrect Items: If you receive the wrong product or the product differs from what you ordered.
• Defective or Damaged Items: If the item arrives damaged or defective.
• Order Not Received: If your order has not been delivered within the expected timeframe.
• Order Cancellation: If you wish to cancel your order after placing it.

2. Return & Refund Process

To initiate a return or refund, please follow these steps:

a. Contact Us:

• Email us at support@brachar.store with your order number, a description of the issue, and any relevant photos (for defective or damaged items).

b. Return Authorization:

• We will review your request and provide you with a Return Authorization (RA) number if your return is approved. Please include this RA number in your return package.

c. Return Shipping:

• For eligible returns, we will provide instructions on how to return the item. You may be responsible for return shipping costs unless the return is due to an error on our part.

d. Return the Item:

• Pack the item securely in its original packaging and include a copy of the original invoice. Send it to the address provided in our return instructions.

e. Processing Time:

• Once we receive your returned item, we will inspect it and process your refund or exchange. Refunds are typically processed within 5-7 business days.

3. Specific Scenarios

a. Defective or Damaged Items:

• If your item arrives defective or damaged, please contact us within 7 days of receiving the product. We will provide instructions for returning the item and issue a full refund or replacement.

b. Incorrect Items:

• If you receive the wrong item, please contact us within 7 days. We will arrange for the correct item to be sent and provide instructions for returning the incorrect item.

c. Order Not Received:

• If your order has not arrived within the estimated delivery time, contact us within 14 days of the expected delivery date. We will investigate the issue and offer a refund or replacement if necessary.

d. Order Cancellation:

• If you wish to cancel your order after placing it, contact us immediately. Orders can only be canceled before they have been processed and shipped. If the order has already been shipped, you will need to follow the return process.

4. Non-Returnable Items

Certain items are not eligible for return, including:

• Customized or personalized items.
• Items marked as final sale or non-returnable at the time of purchase.

5. Refunds

Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable, and the cost of return shipping may be deducted from your refund if applicable.

6. Contact Us

For any questions or concerns regarding returns or refunds, please contact us at:

Email: support@brachar.store

Thank you for shopping with Brachar. We appreciate your understanding and are here to assist you with any issues regarding your purchase.